Privacy policy

Thank you for visiting our website. This privacy policy tells you how Criterion Tech Private Limited through Criteriontech and its affiliates Digidoctor, Edumation, Knowmed, Nutrianalyser, Medvantage and applications digidoctor, medvantage, NutriAnalyser, knowmed, edumation use personal information collected at this website (“Sites”) and product and services (“Services”).

Please read this privacy policy before using the “Sites” or “Services” submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retrospectively.

Scope of this Policy

This policy applies only to information collected and received by us through access and use of the “Services” and/or “Sites” and does not apply to any other information collected by us through other means. Further, this policy does not cover the activities of third parties. It is your responsibility to read and understand this policy. By using our “Services” and/or “Sites”, you are agreeing and consenting to the practices described in this policy. If you do not agree to all of this policy and do not wish to be bound by it, you should not use our “Services” or “Sites”. Please read the following to learn more about how we collect, use and safeguard the information you may provide to us via these “Sites” and/or “Services”. This Privacy Policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies.
This Privacy Policy does not apply to the data we process on behalf of our customers (Customer Data) in our capacity as a processor.

1. What is the legal basis for collecting personal information?

  • (a): The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
  • (b): Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

2. What is the purpose of collecting personal information?

  • (a): To fulfil business obligations as per Terms of Usage.

3. Who are we, controller and/or processor?

We are controllers, when we collect data directly from you (the data subject). We collect this data based on your consent.

  • The products that are currently under this section are:
    • (a): Digi Doctor (Telemedicine app)
    • (b): Edumation (Educational App)
    • (c): Knowmed (Medical app)
    • (d): Nutri Analyzer (Health app)

We are processors, when we collect personal data on behalf of our customer, who determine the purpose of the data that is collected. We collect this data based on an agreement with our customers, to whom you have given consent.

  • The products that are currently under this section are:
    • (a): HIS (Hospital information System)
    • (b): Medvantage (Remote Monitoring Dashboard)
    • (c): Digi Doctor (Telemedicine app)
    • (d): Edumation (Educational App)

4. What information do we collect?

  • Via our “Sites” and/or “Services”, Criterion Tech collects from you:
    • (i): certain personally identifiable (i.e., non-business) information,
    • (ii): certain business information, and
    • (iii): technical and other information

o General Site Visitors - When you browse the non-password protected portions of our “Sites” and/or “Services”, we only collect information tied to your name, email, postal address, phone, and other contact details when you engage in the following activities:

  • Request information;
  • Participate in a survey;
  • Interact with our social media pages;
  • Apply for employment, internship, or other volunteer opportunities;
  • Subscribe to one of our newsletters;
  • Post content where permitted on the Site or our other online locations.

This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

o Registered Customers and Suppliers - At the time you become a registered customer of Criterion Tech or you register as a supplier on the site, we request that you provide us with certain personal information (including your or a business executive’s name, address, phone number, and email address).

o All Site Users - Criterion Tech uses commonly-used automated information-gathering tools such as cookies. While you are browsing our “Sites” and/or “Services”, we automatically log your browser type, operating system, IP address (a number assigned to your computer when you use the Internet), general data (including your domain name, and the name of the web page from which you entered our site, and your activity while using our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For the purpose of enrolment, we collect the following information:

From Student, Doctors, Patients, users

  • Parent/Guardian information
  • Student information
  • Address
  • Email
  • Phone numbers
  • Physical characteristics - height, weight
  • Photo
  • Bank account/branch
  • Health related Data
  • Geographical location
  • Social Security Number
  • Contact list
  • Other Personal Information Necessary

Users of the organization (e.g. Hospitals)

  • Name
  • Email
  • Phone
  • Address
  • Photograph
  • Aadhar
  • Other Personal Information Necessary

5. How long do we retain this information?

For applications/products that has a contract – we retain information as per the customer requirements.

  • For all public facing applications, we store data currently in India.
  • Depending on the client requirement we will be storing data in their respective regions.

6. What data subject access rights you have?

For data that is collected from you directly based on your consent, you have the following rights:

  • The Right to Information
  • The Right of Access
  • The Right to Rectification
  • The Right to Erasure
  • The Right to Restriction of Processing
  • The Right to Data Portability
  • The Right to Object
  • The Right to Avoid Automated Decision-Making

For exercising any rights, please contact the data protection office at dpo@criteriontechnologies.com

7. Who do we share information with?

  • Third parties are responsible for their privacy policies, and users are required to review them before entering any contract with Criterion Tech.
  • We use the services of cloud service providers, who provide their independent assurance of privacy obligations.
  • Please click here to know more about privacy policy of our Cloud Service Provider

8. How do we ensure the security of personal information?

Reasonable security controls are in place that includes technical, personnel, and procedural controls to protect against unauthorized access, unauthorized modification, and unavailability.

  • Access control
  • Authentication
  • Authorization
  • Encryption
  • Backup and Recovery
  • Monitoring

9. Whom to contact in case of data subject rights, questions, or complaints

Our site permits you to contact us via email. Whenever you send an email via our site, you will be providing us with your name, title, email address, phone number, and any information you choose to include in the text of your message. For example, you may choose to provide your mailing address or other information necessary or helpful for us to address your query or other concern.
Privacy Contact information: dpo@criteriontechnologies.com

10. When do we update this policy?

At last, annually, or as and when changes are required.
Last policy update: [23rd December 2023]

Disclaimer:

The information contained in this website is for general information purposes only. The information is provided by [criteriontech.in its affiliates websites and applications], a property of [Criterion Tech Private Limited]. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these websites and applications. Through these websites you are able to link to other websites which are not under the control of [Criterion tech Private Limited]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, [Criterion Tech Private Limited] takes no responsibility for, and will not be liable for, the websites or applications being temporarily unavailable due to technical issues beyond our control.

Controller Name :

Criterion Tech Private Limited

Privacy Contact information: dpo@criteriontechnologies.com